Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthenation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***h
Love love love. They look very sophisticated and the gold looks of high quality even if it’s not real gold .
V***e
Excellent
L***a
I ordered a couple of times …. super earrings. The third time did not come, but the money was returned. The store is excellent. Earrings class
K***a
They are lovely and shipping super fast!
L***n
Well made arrived safely. Well packaged in bubble wrap as described.
K***a
Cool, very neat
I***V
The goods went almost two months. Quality is good. The product corresponds to the description. Seller recommend.
E***a
Заказала earrings 24 June, received goods only 19 September. Somewhere in our homeland. Thanks to the store, answered my questions, three times extended the protection period of the buyer. Earrings are very beautiful, light, artificial pearl, looks like real, fixed well. The seller of 5 stars for the goods! Mail of russia-belt!
I***i
Very beautiful and light earrings! I AM satisfied!! Big and spectacular!!!
Z***A
Beautiful very!
M***a
I’ll just grab them. Came for 2 types .. took a coupon for super price 0.87 € .. I recommend you to visit my youtube channel airyn outdoor activities
E***z
They’re nice and comfortable. I recommend it
O***a
Yeah, I got them. they’re superrssic. Only a long walk. Big.
D***g
The first couple bought in the spring. Very satisfied. And bought a second pair just in case. My favorite earrings. Chic look and with an evening dress and with jeans.
G***a
Very cool
K***a
Earrings are happy, came very quickly. Effectively look. I recommend the store and the goods.
E***a
All is well, the description corresponds
L***a
Very beautiful
M***u
Nice but not my style
Y***a
Chic earrings, look very impressive
R***r
I liked everything! @
T***a
Beautiful earrings, I thought that they would be smaller. The bead itself is more than 1 cm. I did not even expect it. Thanks to the store. Pleased!
N***a
Excellent, very elegant.
S***a
In principle pre-satisfied, thought to be more beautiful, ale so nice looking, the defect is not enough.
M***a
excellent earings!
R***o
They are very nice are large, I thought they were more young, they are nice, they are light, just loved
R***o
They are beautiful, light, are large
R***r
It’s a pity that do not indicate the dimensions. In the photo in the catalog look more compact. But the quality is excellent. Pearl as natural artificially grown. Alloy is good. Does not cause allergies. Despite the size, light. I am happy with the purchase. It was about a month.
E***a
great earrings! lungs! good quality! but it’s clear that the jewelry
O***a
Earrings are cool, very light, look beautiful and expensive. Reminiscent of earrings-“rain drops” from the infusion of flowering, only these slightly smaller size and plastic. I am very happy with the purchase!
F***u
Very beautiful
Customer
Wonderful earrings! Ruggedly made, shipping przebiegła without problems, recommended!
P***a
All as in the description, but there is one minus-they are very flimsy. And you can damage the clasp
N***a
Cool earrings, look very worthy, neatly made, light. Recommend.
D***r
Looks exactly like on the picture. I didn’t try them on yet but I’m general they look nice 🙂