Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthenation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v
дошла bag. is good, first time пованивает only slightly. satisfied wife
Customer
total in love. thanks
A***r
love it. no weird smell. feels amazing! super fast shipping. not even 2 weeks!
B***n
beautiful stylish looks solid but my i expected big output into a bit of its also have one problem in the bag into the books the washine hope you have
E***a
заказала 16.02, sent 24.02, therefore 4 star. came to mail bag 13.03. bag very good
O***k
match описаному bag. ожидала even i came very fast!!! cool bag!
Customer
fast shipping good bag
M***a
satisfied bags quality. smell no. work on zipper бегунки on smoothly. looks dignified. dark gray color close to. заказала 15.02. 17.03 received
E***v
girl likes. even china smell. quality standards. your money worth it.
Customer
Very nice bag but has a bad odor
N***a
bag very cool
L***a
perfect quality. The bag very very delicate to the touch. Thanks the seller.
M***a
at a glance bag excellent, all zippers work thread not stick. how to wear will be known oh, and general recommend.
O***a
the first impression is good, will look like socks одессу exactly delivery month.
Customer
there was a slight odor to the bag but it goes away in about a day. other than that I loved the bag.
S***n
love it. nice and roomy.
Customer
cool bag L, sent the next day fast shipping. accommodates documents bag A4 has two small outdoor plus two small zipper compartments inside and standard two small compartment wrzucenie keys etc.. material soft pleasant. Póki what recommend.
D***a
quite good bag self, roomy, high quality and comfortable. have long strap, shoulder to hang. service for 5 +, seller excellent. and казани to straight отслеживалось дошло within 16 days. what to find fault.