Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthenation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***t
quality super. recommend.
E***a
bag beautiful, safe came, платочек strap and optional included. thanks to seller recommend.
I***a
of small
E***i
excellent handbag. платочек подарокшейный in. сдек shipping company. помялось no. well packed. recommend. bought 1229,89
M***u
суперская bag, take!. comfortable, вместителиная, качественая.
E***i
recommend to everyone cool bag
S***a
all super, bag beautiful! not деформировалась, small pillow air with! scarf as подарочек put! satisfied very, more colors in order))
Customer
came bag as the photo. only to the long waiting. about 2 months. little true smell was. выветрится but think it. платочек thanks for, порадовал surprise! brought parcel courier, is very convenient. thank you.
M***r
the third handbag, perfect !! Thanks
K***a
beautiful bag, with true smell, hope выветрится. шла 2ух about.
T***a
same as the photo bag, therefore’ll make photo. came home delivery, seller put a small gift thank you! came bag very well packed, but odor (almost выветривался month). satisfied purchase in general, is held firmly strong handle
E***o
bag comfortable, roomy. just grade for summer! company is сдэк but something! in the status of 3 week to пензы from moscow))) лопнутым came with bag bag inside, смятая, думала and will but nothing выравнялась. balcony запашок выветривается… true, hope сработает .. dear, mail better работайте russian! courier companies сдэк best-type for your business.
B***a
bag is very cool, smell of course have fade but think it over time, shipping courier really liked more long шла but two months, all normal вообщем
L***a
bag, as the photo. good bag, minus but have it: this is надёжные неё pen have what is not, not afraid of выдержат…
L***l
handbag excellent. roomy but not big. several запакована packages.-more long shipping month. track отслеживался partial. brought courier order at home.
Customer
сумкк excellent, as photo
T***v
all like in the description, заказываю second time. all bag very like, first to give mom
E***a
not думала дождусь, shipping long 36 express shipping though. tracking зависло отслеживалось пензе in delivery to the end. нареканий bag for not, all glued стразинки smoothly, also like straight stitching, no smell, open well.-подарочек thanks and quality seller for scarf. recommend seller.
A***a
преотличный bag!!! color bright red. pu наощупь nice. roomy! quality is good. photo description and fully compliant with seller. courier brought back at home. advice to buy! honest seller, high quality goods. платочек neck-подарочек sent together with seller. thank you! i’m glad приобретению your! wear’ll bag with pleasure!
Customer
excellent handbag. very satisfied.
I***a
bag excellent!!!!!
G***e
really super handbag, quality is excellent, came thanks and less than hour.